Privacy Policy

Introduction

The terms ‘TLB’ or ‘we’ refers to Turner Locker Barnfield Limited.

This privacy policy sets out how  uses and protects any information that you give when you use this website.
TLB is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
TLB may change this policy from time to time by updating this page and you are encouraged to check from time to time to ensure you are happy with any changes.

Who we are

Turner Locker Barnfield Limited is a Commercial Property Agency and Consultancy offering offices, shops, industrial units, warehouses and car parking spaces to let and for sale in Exeter and the South West.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address, telephone number
• Demographic information such as postcode, preferences and interests
• Copies of passport / driving licence / utility bills / references
• Photographs
• Bank details
• Business information such as company or job role details
• Other information relevant to client surveys

Where we do collect personal information, we do so on the basis that the individual has consented or on the basis that and individual has or is entering into a contract with / through Turner Locker Barnfield as a client, employee or tradesman.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• To provide services and perform our contract with you as set out in our Terms of Engagement or letter of instruction
• To enable us to invoice you for our services, for rent, service charge and other costs that you are obligated to pay as a Landlord or Tenant
• To provide information on products, services, events or property details that you have requested or which we feel may be of interest to you, where you have consented to be contacted for such purposes
• We may use the information to better understand the needs of our customers and improve our services
• To respond to queries that tenants, clients, potential clients and tradesman may have
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
• To use in the instance that there is an investigation and / or in the defence of potential complaints, disciplinary proceedings and legal proceedings
• To fulfill our legal obligations including money laundering and identification checks

We may pass your data to third party external organisations in order to carry out the above tasks or where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so. Examples of who we may pass information to include:

• Our software providers and IT support
• banks, solicitors, other agents, professionals and subcontractors

We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.

Your rights

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have the following rights:

• You can ask to see what data we hold on you (right of access)
• You can ask for information to be corrected
• You can ask to receive a copy of the data we hold on you (right to portability)
• You can ask us to delete information we have about you (right to be forgotten)
• You can object to the way in which we use your information

If you wish to enact any of these rights then you can do so electronically by emailing admin@turner-locker.co.uk

The UK Information Commissioner’s Office (ICO) enforces and overseas Data Protection. Further information is available on the ICO’s website: www.ico.org.uk

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Website disclaimer 

TLB is committed to ensuring the content on this website is current and correct, however cannot be held responsible for any mistakes or omissions. You may not reproduce any part of this website without first obtaining written permission.

We will only retain your personal data for as long as is necessary to fulfill the purpose for which it is collected.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Property Mis-descriptions 

The accuracy of any property description is for general guidance only and cannot be guaranteed. Prospective purchasers or tenants must not rely on this information. Rents quoted may be subject to local property taxes in addition. The reference to any mechanical or electrical equipment or other facilities at a property cannot constitute a representation (unless otherwise stated) as to its state or condition, or that it is capable of fulfilling its function. Prospective tenants/purchasers should satisfy themselves as to the fitness of such equipment.

Controlling your personal information 

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time in writing or by email.
We will not sell, distribute or lease your personal information to third parties, unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998, for which a small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email as soon as possible. We will promptly correct any information found to be incorrect.

Copyright notice 

This website is owned and controlled by Turner Locker Barnfield Limited. Unless otherwise noted, all information on this website is protected by copyrights and trademarks, and is owned or licensed by Turner Locker Barnfield Limited.